If you need to change your shipping address after placing an order, please contact My Tribe Boots as soon as possible with your name and order number. We aim to pack and dispatch orders quickly, usually within 48 hours, so address changes can only be made before your order has been shipped.

Once your order has left our warehouse, we are unable to change the delivery address. In that case, you may need to contact the shipping carrier directly using your tracking details. For the best chance of updating your address, email us immediately after noticing the mistake.

Most My Tribe Boots orders are processed and packed within 48 hours after your online order is placed. During busy periods, new product launches, sales or high-volume shipping times, order processing may take up to 3 business days.

Processing time is the time it takes for our warehouse to prepare your order before dispatch. Once your Wellington boots or socks have shipped, you will receive tracking details so you can follow your delivery.

Once your My Tribe Boots order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to follow the delivery status of your Wellington boots or socks.

For the most accurate and up-to-date tracking information, we recommend entering your tracking number directly on your local postal carrier’s website. For example, customers in the United States can check updates through USPS tracking, while customers in Canada can use Canada Post tracking. Australian customers can track their order through Australia Post.

Tracking updates may take a little time to appear after your parcel is first dispatched or scanned by the carrier. If you have any trouble tracking your order, please contact us with your name and order number, and we’ll be happy to help.

If something is missing from your My Tribe Boots order or your item arrives damaged, please contact us as soon as possible so we can help resolve it quickly. Include your name, order number, and a clear photo if your Wellington boots, socks or packaging arrived damaged.

Please contact us within 30 days of delivery so we can review the issue and arrange the best solution, which may include a replacement, refund or other support depending on the situation. You can reach us through the Contact Us page or email us at vibes@mytribeboots.com.

We want every My Tribe Boots order to arrive safely and correctly, and our team will do everything we can to make it right.

My Tribe Boots is an Australian-owned brand based in Sydney. Our Wellington boots are designed by us and made with a specialist manufacturing partner experienced in premium natural rubber footwear.

We chose to manufacture in China because the region has some of the world’s most advanced rubber footwear technology and specialist expertise in vulcanized natural rubber boots. Our designs require soft, flexible natural rubber, waterproof construction, precise moulding and a refined matte finish — details that need experienced rubber technicians and specialised production methods.

Our boots are made by skilled workers using handcrafted and vulcanized construction, with close oversight from our team, trusted agents and long-term production partners. We work closely with the factory on materials, comfort, durability and finish to ensure every pair meets the standard expected from My Tribe Boots.

We care deeply about responsible production, quality control and the people involved in making our boots. Every pair is carefully checked before being shipped to our customers.

Getting the Perfect Fit for Your My Tribe Boots:

Finding your ideal size is a breeze with Each My Tribe Boots product page includes a detailed size chart to help you choose the best fit for your Wellington boots. The length shown on our size chart refers to the insole length, so the most accurate way to check your size is to remove the insole from a comfortable pair of shoes you already own and compare that measurement with our chart.

As a general guide, our boots are designed to fit true to size in EU sizing.

If you are between sizes and have normal to narrow feet, we usually recommend choosing the smaller size for a snugger fit. For example, if you are an EU 38.5 with a normal or narrow foot, size 38 may be the best choice.

If you are between sizes and have wider feet, we usually recommend choosing the larger size for extra comfort. For example, if you are an EU 38.5 with a wider foot, size 39 may feel more comfortable.

For the best fit, always check the size chart on the specific product page, as sizing and fit may vary slightly between our Classic 2.0 and Chic Wellington boots.

We want your My Tribe Boots to feel as good as they look. If your Wellington boots are not the right fit, please contact us within 30 days of delivery and we’ll help arrange an exchange.

For Australian orders, we offer free returns and exchanges, provided the boots and packaging are returned in new, unworn condition.

For international orders, we’re happy to send your replacement size free of charge once your original boots have been returned to us in new condition. International customers simply arrange the return postage back to Australia, and we take care of shipping the correct size back to you.

Before exchanging, we recommend checking the spare insole included with your boots, as swapping the insole can sometimes help fine-tune the fit. Each product page also includes a detailed size chart to help you choose the best size for your Classic 2.0 or Chic Wellington boots.

My Tribe Boots are waterproof Wellington boots, but if water gets inside from heavy rain, deep puddles, condensation or wet socks, it is important to dry the lining properly before wearing them again.

First, remove the insoles and use a clean towel to absorb as much moisture as possible from inside the boots. Then stuff the boots with newspaper or paper towel to help draw out the remaining water. Leave them indoors in a warm, well-ventilated area and allow them to dry naturally for at least 24 hours.

Avoid placing your Wellington boots directly on a heater, in front of a fire, or in strong direct sunlight, as excessive heat can damage natural rubber. A hair dryer may be used briefly on a low or cool setting, but only in short bursts and never with high heat.

If the newspaper or paper towel becomes damp, replace it and continue drying until the lining and insoles are completely dry. Once dry, place the insoles back inside your boots and they’ll be ready for your next rainy-day adventure.

To keep your My Tribe Boots looking beautiful and performing well, store them indoors in a cool, dry place away from direct sunlight. Natural rubber can be affected by heat and UV exposure over time, so avoid leaving your Wellington boots outside, in a hot car, or near heaters for long periods.

After wearing your boots, wipe away mud, grass or dirt with a soft damp cloth and allow them to dry naturally at room temperature. Avoid harsh chemicals, bleach or abrasive cleaners, as these may damage the rubber finish or fade the colour.

To help maintain the softness and flexibility of the natural rubber, we recommend using a suitable rubber boot treatment or conditioner when needed. This helps protect the surface, reduce drying and keep your wellies, gumboots or rain boots looking fresh for many more wet-weather adventures.

With simple care, regular cleaning and proper storage, your My Tribe Boots will stay stylish, comfortable and ready for rainy days, muddy walks and country weekends.

To clean and care for your My Tribe Boots, first rinse the outside of your Wellington boots with clean water or wipe away mud and dirt with a damp cloth.

Shake the 2-in-1 foaming rubber boot cleaner and conditioner well to activate the foam. Apply the foam to the outside of the boots using a soft cloth or sponge, paying extra attention to muddy or heavily marked areas.

Leave the cleaner and conditioner on the rubber for a few minutes, then gently polish the boots with a microfibre cloth. Rinse away any remaining residue with clean water and repeat if needed.

Allow your boots to dry naturally at room temperature, away from direct heat or strong sunlight. Use the cleaner and conditioner regularly to help keep the natural rubber soft, flexible and looking its best.

Regular care helps protect your Wellington boots, wellies, gumboots or rain boots from dirt build-up, drying and everyday wear, so they stay stylish and ready for rainy days, muddy walks and country adventures.

Yes, My Tribe’s Premium 2-in-1 Boot Cleaning & Conditioning Kit is safe to use when the instructions on the product label are followed carefully. It is designed to clean and condition natural rubber Wellington boots, wellies, gumboots and rain boots.

Before use, always read the label and test on a small, discreet area first. We recommend using the cleaner in a well-ventilated area and wearing gloves if you have sensitive skin.

Avoid contact with eyes. If the product gets into your eyes, rinse thoroughly with clean water. Do not swallow the product, and keep it out of reach of children and pets.

For best results, use only as directed on the outside of your rubber boots, then rinse away any residue and allow the boots to dry naturally at room temperature. Regular use can help keep your My Tribe Boots clean, conditioned and looking their best.

My Tribe Socks are made from a soft, comfortable blend of 85% premium combed cotton, 13% polyester and 2% spandex. This fabric combination is designed to feel breathable, flexible and comfortable inside your Wellington boots.

The combed cotton gives the socks a soft natural feel, while polyester helps with durability and shape retention. The touch of spandex adds gentle stretch, helping the socks stay comfortable for everyday wear with your wellies, gumboots or rain boots.

Our boot socks are designed as a one-size fit, made to pair beautifully with My Tribe Boots for added comfort, warmth and style.

My Tribe Socks are designed as a comfortable one-size fit with gentle stretch, making them suitable for most customers. The blend of premium combed cotton, polyester and spandex helps the socks feel soft, flexible and secure inside your Wellington boots.

They are designed to pair with My Tribe Boots, adding comfort, warmth and style while helping create a better fit inside your wellies, gumboots or rain boots. If you are between boot sizes or want a snugger feel, wearing My Tribe Socks can also help fine-tune the fit.

To keep your My Tribe Socks soft, comfortable and looking their best, we recommend washing them gently in cool or warm water with a mild detergent. Avoid bleach, harsh chemicals and fabric softeners, as these can affect the fibres, stretch and comfort of the socks.

For our ruffled socks, hand washing is best to help protect the ruffle detail and keep them looking beautiful. Gently rinse, reshape and air dry flat or on a line away from direct heat.

For other My Tribe Socks, you may machine wash on a gentle cycle. Turning socks inside out before washing can help protect the fabric. Air drying is recommended, but if using a tumble dryer, choose a low heat setting.

Proper care will help your boot socks stay soft, stretchy and comfortable inside your Wellington boots, wellies, gumboots or rain boots.

My Tribe Boots gift cards are a thoughtful way to give someone the choice of their favourite Wellington boots, wellies, socks or accessories from our online store.

My Tribe Boots gift cards can only be used online at www.mytribeboots.com. They can be used more than once, provided there is still a balance remaining on the gift card.

You can also use more than one gift card towards a purchase. Simply enter each gift card code during checkout.

Gift cards cannot be used to purchase another gift card.

If you paid for an order using a gift card and a refund is approved, the refund can be returned to the original gift card balance. This allows the remaining credit to be used on a future My Tribe Boots order.

Still have a question about My Tribe Boots? We’re here to help with sizing, shipping, returns, exchanges, gift cards, boot care, socks, or choosing the right Wellington boots for your needs.

Please email us at vibes@mytribeboots.com and our team will get back to you as soon as possible.