Once your order takes its first step on the shipping runway, our warehouse whizzes kick into high gear, aiming to pack and dispatch it within 48 hours. Address change requests might be a bit like catching a unicorn, but if you spot a mistake, zap us an email pronto with your name and order #. We'll pull some strings to correct it before your package sets sail. Just remember, once it's left our cozy warehouse nest, it's on an adventure of its own.

Our usual trick is to prepare most packages within a swift 48 hours. But, if our warehouse is hosting a squirrel party (don't ask), processing times might shimmy up to 3 business days after you've worked your online shopping mojo.

Tracking your package is as easy as pie! Just trot over to the "Track My Order" link on our Home Page or Main Menu and punch in that tracking number like a pro. If you're stuck in a maze of questions, fear not! We're your trusty guides, ready to help you navigate through the package wilderness.

Uh-oh, did your goodies pull a disappearing act or arrive looking like they took a tumble down a mountain? Don't panic! Reach out to us pronto so we can work our magic. Our "Money Back Guarantee" has your back, but make sure to drop us a line within 30 days of delivery. For your convenience, use the trusty "Contact Us" tab or shoot us an email at vibes@mytribeboots.com. We're here to save the day!

My Tribe Boots are meticulously crafted in collaboration with a manufacturing partner based in China. Our quest for top-tier expertise in premium natural rubber led us to this choice. Our boots feature an exceptional ultra-thin rubber, which demands a specialized technological approach that not many companies possess.

We understand the significance of ethical production practices. Rest assured, we maintain a close relationship with the factory and our agents. This ensures that every individual involved in the production process receives a fair living wage and works in a secure and healthy environment.

Our commitment to quality extends not only to our products but also to the well-being of those who contribute to their creation. Your satisfaction as our valued customer is our top priority, both in terms of the product you receive and the responsible practices that go into its making.

Getting the Perfect Fit for Your My Tribe Boots:

Finding your ideal size is a breeze with My Tribe Boots. Follow these simple steps:

1) True to Size: Our boots align perfectly with your regular shoe size in EU sizes.

2) Half Size with Normal to Thin Width Feet: If you're a half size with feet on the normal to thin side, opt for the next size down for a snug fit.

3) Half Size and Wide Feet: For half sizes with wider feet, choose the next size up for optimum comfort.

For instance, if your size is 38.5 EU, and you have a normal or narrow foot, go for size 38. However, if your foot is wide, choose size 39.

Rest assured; we stand by your satisfaction. Enjoy peace of mind with our hassle-free 30 day free exchange policy if your boots don't fit. Just make sure the boots and packaging are in new condition. Your comfort and style are our top priorities – step confidently with My Tribe Boots!

Even though our boots are waterproof champs, sometimes a sneaky drop or two might try to party inside. No worries – here's the dance routine to get them back in shape:

Towel Tango: First off, grab a small hand towel and give it your best twist and twirl. Use it to soak up as much water as you can from your boots – show that water who's boss!

Heatwave Hip-Hop: Next up, meet the hair dryer. Give your boots a stylish hairdo by pointing the dryer inside for a few seconds at a time. But remember, no hair salon marathon – short bursts will do the trick.

Newspaper Jazz: Now, it's time to play "stuff the boots" with some newspaper jazz. Pack those boots like they're going on a comfy vacation. Load up on newspaper and let it do its magic.

Upside-Down Disco: Flip those boots upside down, somewhere warm and cosy indoors. Let them shake off that extra moisture while you hum your favourite tune.

24-Hour Funk Party: Give them a full day to boogie down and dry out. After 24 hours, kick out the moist newspaper – you're almost there!

Repeat Remix: If needed, hit replay and do the newspaper shuffle again until that lining is back in its groove.

There you go, water conquerors! Show that water who's the real dance floor legend and keep rocking those dry, snazzy boots!

Here's the lowdown on giving your trusty kicks the royal treatment:

Storage Swagger: Give your boots their own VIP spot – a dry place away from the spotlight of direct sunlight. Let's keep them indoors, as those UV rays can be a real drama queen, drying out the rubber or fading the fab colours.

Rubber Love Affair: Time for some TLC with our My Tribes rubber boot treatment. They're like a spa day for your boots, keeping that natural rubber all supple and crack-free, ensuring your boots stay for many more adventures!

So there you have it, boot heroes – store smart, moisturize right, and clean with flair. Let's keep those boots groovin'!

• Rinse boots exterior with clean water or wipe them with a damp cloth.
• Give your 2 in 1 foaming rubber boot cleaner and conditioner a good shake to activate the foam. Apply the foam with a soft cloth or sponge, particularly soiled areas.
• Let it sit for a few minutes, then thoroughly polish any dirty areas with microfibre cloth & rinse residue with clean water, repeat if necessary.
• Ta-da! Your boots are now squeaky clean and shiny. Show off your stylish boots and remember to use the cleaner / conditioner regularly to keep them looking great!

Follow these safety instructions, you'll be on your way to clean, shiny, and safe rubber boots in no time!

• Read the label: Don't be like that guy who mistook sunscreen for cooking spray.
• Wear protection: We mean gloves! Protect your hands from any potential skin irritation.
• Ventilate: Good ventilation is a no brainer.
• Don't drink it: As tasty as our cleaner may look, it's not refreshing.
• Contact with eyes, OMG, rinse thoroughly.
• Keep it away from kids.

Our one-size-fits-all marvels are designed with care, combining Combed (premium) Cotton (85%), Polyester (13%), and a touch of Spandex (2%) for an unbeatable blend of comfort and flexibility.

Step into the comfort zone with our socks – they're like a magical stretch for your feet, because one size fits all the awesome out there.

Inside-Out Vibe: Flip those socks inside out before you start the party.

Machine Groove: Pop them in the machine – but hit the gentle cycle. Keep things cool or warm. Hot water might make them shrink, and we want these socks to keep their cool!

Soap Serenade: If soap's your jam, go easy and keep it mild. No bleach or softener duets, though – they might mess with your sock's comfort vibes.

Dry Dance: Feeling like a tumble? Go low and slow on the dryer. But hey, fresh air is boss, so air-drying is like a sock spa day – great for your socks and our groovy home.

Can I use My Tribe’s Gift Card anywhere?

My Tribe’s Gift Cards can only be used www.mytribeboots.com

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. You can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can I apply a refund to a gift card?

Yes. If you used a gift card to pay for the purchase, then you can apply the refund to the gift card.

Send us an email via vibes@mytribeboots.com and we'll get back to you ASAP